Return and Refund Policy
Customer satisfaction is our top priority. You may return / exchange items purchased from Contemporary Plan within 15 days.
We will not be able to cancel your order once order is
placed and 24 hours elapsed. If you send us an email to
firstname.lastname@example.org within 24 hours of your
order place date, we will be able to cancel your order and issue a refund.
Returned items must be new and in unused condition. No returns allowed on custom orders.
Mattresses, bedding and linens are also non-refundable and cannot be exchanged.
To return items for an exchange or refund please contact us via contact form. All returns are subject to round trip shipping charges. In some cases restocking fees ranging from 20% to 30% will be applied. If your item was shipped with "Free Shipping" option, we will charge our "actual" outbound shipping charges. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please notify us in writing through our contact form within 24 Hours following the receipt of your order. To help us resolve the situation we may ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged parts or item(s). If we are unable to do so, we will issue a full refund. You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you. Defects that have occurred during the manufacturing process and passed the factory's quality control checks are not caused by mishandling during the shipping process. Contemporary Plan deals with respected and experienced furniture manufacturers that stand behind their products. In the event that a manufacturer's defect occurs, please report them to us through our contact form and we will present the claim to the manufacturer on your behalf. We will then work with the manufacturer in question to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done by the manufacturer as well as checks done by Contemporary Plan are very minor in nature. As a result, these can be easily fixed by a professional in furniture repair. Due to the nature of the furniture business, please note that Contemporary Plan cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects.
Please note that images of products displayed on the Contemporary Plan website may differ in color due to differences in the resolution of computer monitors. Contemporary Plan always works with our partnering furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.